Our Showrooms  |  Opening Times 7 Rockingham Street, Sheffield S1 4EA 216/218 Oakbrook Road, Sheffield S11 7ED

Installer of the Year for Sheffield Window Centre at UK Window Industry Awards View Image Gallery »

24th November 2016

We're over the moon! Our family business has just been named the UK's “Installer of the Year” at the G Awards – the most prestigious awards in the UK window industry, often described as the industry’s “Oscars.”

The prize was presented by radio and TV entertainer, Milton Jones at a London gala awards dinner.

“Our award was a really proud moment for all of our family," says Ian Hunter, our Director, "and I would like to thank every single member of staff, because without all their hard work, this wouldn't have been possible. We’ve known many of the people who work for us for over 25 years. Without their efforts we couldn’t be where we are today.

"The foundations were laid for winning the award many years ago, when my father took over the business and decided to take an opposite approach to many others in the industry by not following up leads and quotes, and instead focussing on the very best customer service. Our salespeople visit, post out a quote then leave the decision to the customer. We never chase people, I know that costs us sales but many customers say they love how we do business."

This approach, alongside our long-term commitment to employ fitters, rather than subcontracting like many companies do, means we can focus of delivering unrivalled customer service.

Ian Hunter says, “This year we’ve achieved record levels of customer satisfaction and we believe we set the standards for the rest of the industry across the UK, because of our no-pressure sales approach and our absolute focus on keeping our loyal customers happy. I think the judges were impressed by how we combine the traditional virtues of friendly, personal service – which we’ve always delivered, ever since my father took over the business – with the very latest contemporary products and efficient management processes.”

Whilst it’s great to receive the accolade, our biggest satisfaction is in making you, our loyal customers, happy. And we love reciving your unsolicited testimonials and comments daily.

“We’ve always focused on putting the customer first," adds Ian Hunter, "and our ambition hasn’t been to grow to a certain size but simply to provide the best possible service. And that’s why we have achieved over 99% customer satisfaction again and have received the very highest rankings from customers via Which Trusted Trader.”

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